Significance of data protection
The Deutsche Oper am Rhein gGmbH takes protecting your personal data very seriously. We would like you to know when we are saving which data and how we shall use them. The following declaration gives you an overview of how we guarantee the protection of your personal data and our duties to inform you regarding capture of your personal data.


1. Processing activities

The Deutsche Oper am Rhein gGmbH will process personal data when you use certain offers or services on our website. If you use our online reservation system or fill out our contact form, we will ask you to provide your name, your e-mail address, telephone number and address. In each case once we have received this information we are aware of your identity.

For direct internet purchases your data will be processed on the servers of CTS EVENTIM AG Contrescarpe 75 A 28195 Bremen.

To prevent the misuse of our internet booking system your log-in data will be saved for a suitable period of time whether or not a booking is completed.


2. Purpose of processing personal data

The Deutsche Oper am Rhein gGmbH will process personal data for three basic purposes:

  1. To complete your purchase/ your reservation
  2. b. To inform you about events and offers from the Deutsche Oper am Rhein that match your interests (for this we create a profile for you)
  3. To be able to respond to your request to maintain contact


3. Legal basis for processing

  1. There is a legal obligation to store data in accordance with §257 of the German Commercial Code and 147 of the German Fiscal Code regarding the contractual completion of a ticket sale
  2. Processing is legal in accordance with Article 6 of the General Data Protection Regulation paragraph 1a – if consent has been given; paragraph 1b – if processing is necessary for performance of the contract, 1f – to create a client profile


4. Right to be informed

You have the right to receive information about your personal data being processed by the Deutsche Oper am Rhein if those data have been processed for reasons other than legal or contractual storage regulations.


5. Right of refusal / right “to be forgotten”

You have the opportunity to refuse to have your data stored. The data will then be deleted, blocked or corrected, as far as the Deutsche Oper am Rhein can achieve this in technical and/or organizational terms and it is possible under applicable law. The processing of personal data that must be stored to fulfil a contract and must therefore be saved for the required legal period of storage cannot be effectively refused.

You may refuse the processing of your data for the purposes of creating a client profile at any time. Such data will then be deleted.

Note: the Deutsche Oper am Rhein is not in a position to guarantee that data on the internet can no longer be accessed or misused by third parties as the use of e.g. social networks is generally associated with data protection risks.

If you have a complaint please direct this to the Deutsche Oper am Rhein. You may also take a complaint to the regulatory body (for address see below).


6. Communication to third parties  / data recipients

The Deutsche Oper am Rhein gGmbH will only pass on your personal data to third parties under the following circumstances:

  1. if you have given your consent
  2. or if this is necessary to complete your reservation or the services which you wish to make use of.

Exceptions to this are binding legal regulations or infringements of the terms of use

  1. if an enforcable order is presented by the authorities or courts
  2. or as far as this is necessary in a lawful manner to prevent misuse of our offers or services, in particular usage that contravenes the general terms of business of the Deutsche Oper am Rhein gGmbH or special conditions of use.
    To the extent that we are required by law or by court order to do so, we will pass on your data to offices entitled to receive that information.


7. Social media / links to other websites

The Deutsche Oper am Rhein also presents itself via online social networks offered by other companies (e.g. Facebook, Twitter etc.)

Please note that for the registration and use of such online networks the respective data protection and usage conditions of these companies apply.

Details of data processing can be found here:

Although we take care in selecting our business partners, we cannot guarantee or accept liability for the content and data security of websites of third parties are accurate or complete. For this reason this data protection notice does not apply to linked websites of third parties.

As content provider for its own content that it makes available for your use, the Deutsche Oper am Rhein gGmbH is responsible under general law.  A distinction must be made between this individual content and external links to content made available by other providers. Such external content does not originate from the Deutsche Oper am Rhein gGmbH, nor does the Deutsche Oper am Rhein gGmbH have the opportunity to influence the content of third party websites. The contents of other web pages to which the Deutsche Oper am Rhein gGmbH refers by means of links do not reflect the views of the Deutsche Oper am Rhein gGmbH, but serve purely for purposes of information and the presentation of associations.   


8. Cookies and log files

This website used so-called cookies. These are small text documents that are deposited on your computer and stored by your browser. They will not damage your computer and contain no viruses – they serve to make the website more user-friendly, effective and safer. By using our services you agree to us applying cookies. The legal basis for processing such cookies is Article 6 paragraph 1 point f of the EU General Data Protection Regulation (legitimate interest). Most of the cookies we use are so-called session cookies. These are automatically deleted at the end of your visit. Other cookies will remain stored on your device until you delete them. These cookies allow us to recognize your browser the next time you visit.

You can set your browser to alert you to the placement of cookies and to only allow cookies in individual cases, to exclude the acceptance of cookies in certain cases or in general or to activate the automatic deletion of cookies when closing your browser. If cookies are deactivated this can limit the functionality of the website.

  • Information on the use of Matomo

This website uses Matomo analytic software (, a service provided by InnoCraft Ltd., 150 Willis St, 6011 Wellington, New Zealand, (“Matomo”) to gather and store data on the basis of our legitimate interest in the statistical analysis of user behaviour for optimization and marketing purposes according to Article 6 paragraph 1 point f of the EU General Data Protection Regulation. Pseudonymous user profiles may be created from this data and analysed. Cookies may be used for this purpose. Cookies are small text documents that may be stored locally in the cache of the internet browser used to visit the website. The functions of these cookies include being able to recognize the internet browser. The data captured by Matomo technology (including your pseudonymous IP address) will be processed on our servers.
The information produced through the cookie in the pseudonymous user profile will not be used to personally identify the user of this website and will not be combined with personal data relating to the holder of the pseudonym. If you do not agree to the storage and analysis of this data from your visit, you may cancel its storage and use at any time with the click of a mouse. In such an event a so-called opt-out cookie will be placed in your browser which will ensure that Matomo captures no data from your visit. Please note that deleting all cookies will also cause the opt-out cookie to be deleted so you may need to reactivate it.

You may decide here whether a dedicated web-analytic cookie may be deposited in your browser in order to allow the operators of the website to gather and analyse various statistical data. If you wish to decide not to permit this, click the following link in order to deposit the Matomo deactivation cookie in your browser.

  • Server-Logfiles

As the operators of this website we automatically collect and save the following information in so-called server log files that your browser automatically passes on to us:

  1. browser type and browser version
  2. operating system used
  3. referrer URL
  4. host name of accessing computer
  5. time of server request
  6. IP address

This data will not be collated with other data sources. We reserve the right to check this data if we become aware of specific indications of illegal use. The log files are saved for a maximum of 14 days.


9. Privacy by design / privacy by default (security of data processing)

The Deutsche Oper am Rhein gGmbH makes its best endeavours to protect your personal data from loss, misuse, unnauthorized access and destruction. 

  1. Encryption (technical security): your order data for online ticket sales (webshop) is transferred in encrypted form for reasons of security.
  2. Staff in sales and service (organizational security): all staff of the Deutsche Oper am Rhein engaged in processing client data are obliged to treat personal data in a manner compliant with data protection law and are regularly trained in/ made aware of this.


10. Office responsible

Deutsche Oper am Rhein
Heinrich-Heine-Allee 16a
40213 Düsseldorf

Our staff are familiar with the data protection regulations and obliged to follow them strictly. When we contract external suppliers to deliver offers or services, these are bound by the data protection regulations.  


11. Data Protection Officer of the Deutsche Oper am Rhein

Ralf Radszuweit
Office: Elberfelder Str. 2 (if communicating by post please use the address: Deutsche Oper am Rhein: Heinrich-Heine-Allee 16a)
40213 Düsseldorf
Tel. 0211/8925-359


12. Relevant regulatory authority for data protection

Landesbeauftragte für Datenschutz und Informationsfreiheit
(State Data Protection and Freedom of Information Officer)
Kavalleriestr. 2 - 4
40213 Düsseldorf


13. Changes to this data protection policy

In the event of us introducing new services, changing our internet procedures or if further technological advances are made in internet and IT security, this data protection policy will be updated. For this reason we reserve the right to change or supplement it where required. The changes will be published here. You should therefore check this web page regularly in order to inform yourself of the current version of this data protection policy.


14. Liability

Despite careful checking, no liability is accepted that these web pages are accurate, comprehensive or up to date. In particular the Deutsche Oper am Rhein gGbmH accepts no liability for any damages or consequences that arise as a result of the direct or indirect use of the content offered.


Data Protection Officer of the Deutsche Oper am Rhein gGmbH