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Terms Of Subscription
CONTRACTUAL CONDITIONS FOR THE EIGHT-TICKET COMBINATION OF DEUTSCHE OPER AM RHEIN
On receipt at Deutsche Oper am Rhein of an order with an original personal signature, a contract is established, unless within 14 days of receipt Deutsche Oper am Rhein declares in writing its rejection of the order. An eight-ticket combination can be obtained only for a season in its entirety and cannot be terminated prematurely. These conditions are a component part of the contract. Furthermore applicable to the contract are the General Terms and Conditions of Deutsche Oper am Rhein, insofar as they do not stipulate details in conflict with the contract.
TRANSFERABILITY OF THE EIGHT-TICKET COMBINATION
Individual vouchers out of the eight-ticket combination are not transferable.
ALTERATION OF PROGRAMME
Deutsche Oper am Rhein reserves the right to alter the programme, the cast list or the date of any performance. Restitution of costs is not possible if the ticket-holder fails to attend or if the performance is cancelled for reasons outside the control of Deutsche Oper am Rhein. If cancellation is due to strike action, Deutsche Oper am Rhein will endeavour to provide a substitute performance. Should this not be possible, it is in most cases foreseen to compensate the ticket holder in the form of a voucher valid for three months. In individual cases Deutsche Oper am Rhein reserves the right to decide individually.
COLLECTING ON THE VOUCHERS OF AN EIGHT-TICKET COMBINATION
For both theatres the eight-ticket combination is composed of eight vouchers, on which can be collected, subject to ticket availability, for any admission tickets in the price category in question. Tickets may be issued against such vouchers only during the season for which the vouchers were obtained. The holder of a combination may obtain tickets against vouchers in the opera shops of Düsseldorf or Duisburg, or may send the vouchers by post to the opera shop with a ticket request. In the latter case the holder undertakes the risk of loss in the post.
The eight-ticket combination is valid for any performances of Deutsche Oper am Rhein at the holder’s choice in either Opernhaus Düsseldorf or Theater Duisburg except premières, New Year’s Eve, performances by guesting institutions and special events. In some cases of augmented prices extra payment exceeding the value of a voucher may be demanded.
Insistence on particular seats or particular performances is not possible. On presentation of a voucher, should a ticket in the applicable price category not be available, a ticket for a higher price category may be issued on payment of the difference. Partial repayment is not permissible if a ticket in a lower price category is chosen.
Loss of some or all vouchers from an eight-ticket combination cannot be compensated.
OBTAINING EIGHT-TICKET COMBINATION VOUCHERS
If the buyer so desires, the vouchers of an eight-ticket combination can be held by the subscription body concerned for collection. Otherwise they will be sent without postage charge on receipt of payment. The holder undertakes the risk of postal loss. The desired price category is stated on each voucher.
VIRTUAL EIGHT-TICKET COMBINATION
As soon as the virtual option of an eight-ticket combination is taken, the status of the virtual vouchers is in evidence in the ticket data system. By this system no hard-copy vouchers will be printed, neither at the time nor in retrospect.
METHODS OF PAYMENT
Eight-ticket combination voucher sets are to be paid in full in one single payment. There is a choice between various methods of payment
— The total sum can be transferred to Deutsche Oper am Rhein’s account at Deutsche Bank, account number 101 654 70 at Stadtsparkasse Düsseldorf (zipcode 300 501 10).
— In either opera shop direct payment by credit card, EC bankcard or in cash is possible.
All payments must cite the customer number, which is given on the invoice.
CHANGES OF ADDRESS
Changes of name or address or possibly bank details should be made known in writing to the Subscription Service. This enables all relevant future information to be given.
DISCLAIMER FOR DATA STORAGE
Data which you give us will be used exclusively in connexion with carrying out contractual obligations (as per § 28 section 1 page 1 clause 1 of the Federal Law for Protection of Data, “Bundesdatenschutzgesetz”) and will be filed for the purpose of providing you information about our own products. Such data will in no case be passed on to third parties. You are entitled at any time to forbid the filing of such data, insofar as this does not contradict relevant common law. The responsible party in the sense of Federal legislature concerning data protection is Deutsche Oper am Rhein, Heinrich-Heine-Allee 16a, 40213 Düsseldorf.
Düsseldorf, in April 2013